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Product Inquiries and Service Numbers
FXCM representatives are available 24 hours a day,
7 days a week.
Toll-Free US Sales: +1 888 50 FOREX (36739)
Sales and Client Services: +1 212 201 7301
Technical Support: +1 212 201 7302
Live Operator: +1 212 897 7660
Fax (US): +1 877 229 0004
Fax (US and International): +1 212 897 7669
E-mail: info@fxcm.com
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Forex Trading
Subject to available liquidity, the trading desk is open from 5:15 PM ET Sunday afternoon through 4:00 PM ET Friday afternoon.
International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY): +1 866 600 FXCM (3926)
When is it appropriate to call the trading phone number?
All FXCM clients are encouraged to call the trading desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation on an order placed online
- Internet failure or failure to connect to the FXCM server
- its long trading hours: 24 hours a day except on weekends (from 22:00 UTC on Sunday until 22:00 UTC Friday),
For any other inquiries that are not trade related please call FXCM's client support staff, which is available 24-hours a day to assist you at +1.212.897.7660.
What if the trade was executed incorrectly?
If you believe that a trade was executed incorrectly please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.
We also strongly recommend that you read and understand forex trading execution risks: http://www.fxcm.com/execution-risks.jsp. |
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Security
FXCM utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs back up systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our back-up files. All orders are GTC by default. |
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No Dealing Desk* Trading Etiquette
Notice to MT4 Traders: When calling the trading desk, inquiries are limited to placing stops/limits to close positions only. Dealing is unable to take market orders or orders to open new positions.
To Place a Trade or an Order via the Phone:
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Trader: When calling the trading desk, the trader should specify at the outset the type of account they are trading with.
- Trading Desk: "May I have your account number, please?" Trader: "My account number is 55555."
- Trading Desk: "May I have your login ID, please?" Trader: "My login ID is 55555."
- Trading Desk: "May I have the answer to your security question, please?" Trader: "The answer to my security question is Mulberry Street."
- Trading Desk: "May I have the name on this account, please?" (The Trading Desk Agent asks this question in order to verify that the caller is indeed the account holder.)
- Trader: "I would like to go long at market, 3 lots of USD/JPY."
Trading Desk: "Filled at 106.65."
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Note: With the No Dealing Desk platform, our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order.
* Please note FXCM Micro in its discretion may or may not offset individual transactions unlike transactions in most FXCM standard accounts. For additional information click here. |
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| International In-Country Numbers |
| Country/Region |
Phone Number |
| USA |
1-212-897-7660 |
| Hong Kong |
852-2119-0116 |
| UK |
44-(0)20-7398-4050 |
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| International Toll-Free Numbers |
| Country/Region |
Phone Number |
| USA |
1-888-50-FOREX (36739) |
| USA SPANISH |
866-272-2715 |
| UK |
0808 234 8789 |
| Japan |
0066-3380-1334 |
| Argentina |
0800-333-0368 |
| Australia |
1-800-461-769 or
1-800-236-672 |
| Austria |
0800291095 |
| Bahamas |
18772290013 |
| Bermuda |
18772290013 |
| Brazil |
0 800 891 6267 |
| Canada |
1-888-50-FOREX (36739) |
| Chile |
1-230-020-3574 |
| China |
00-800-2233-4466 |
Colombia ETB
Colombia Tel |
01-800-700-1627
01-800-913-4776 |
| Costa Rica |
08000130807 |
| Cyprus |
80097180 |
| France |
0800-909544 |
| Dominican Republic |
1-888-751-8159 |
| Germany |
0800-101-4751 |
| Greece |
0080018092014732 |
| Hong Kong |
001-800-2233-4466 |
| Hungary |
00-800-2233-4466 |
| Israel-Bezeq |
014 800-2233-4466 |
| Israel-Golden Lines |
012 800-2233-4466 |
| Italy |
800-78-5081 |
| Korea |
00308 132 153 |
| Luxembourg |
00-800-2233-4466 |
| Mexico |
1-866-272-2713 |
| New Zealand |
0-800-45-0331 |
| Panama |
0018002014732 |
| Peru |
080052180 |
| Poland |
008001113568 |
| Puerto Rico |
001800-201-4732 |
| Singapore |
001-800-2233-4466 |
| South Africa |
800990863 |
| South Korea |
00798-14-800-5902 |
| Spain |
900-97-7623 |
| Sweden |
020-79-75-61 |
| Switzerland |
00-800-2233-4466 |
| Taiwan |
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Copyright Auto Currency Trading. All rights reserved.
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